01Zero Tolerance
Eleva's position on child sexual abuse and exploitation is
Zero tolerance.No exceptions.
Confirmed CSAE results in permanent account termination and referral to law enforcement.
Eleva Platform Ltd ("Eleva") prohibits child sexual abuse and exploitation in every form, whether the material is real, animated, computer-generated, AI-generated, or otherwise synthetic, and whether it is shared publicly, in a community, or in a private message.
For the purposes of these Standards:
- Child / minor means any person under the age of 18, regardless of the age of consent in their jurisdiction.
- CSAM (child sexual abuse material) means any content depicting a minor engaged in sexually explicit conduct, or depicting a minor's body in a sexualised manner.
- CSAE (child sexual abuse and exploitation) means CSAM together with any conduct that sexualises, solicits, endangers, or exploits a minor - including grooming, sextortion, trafficking, and the facilitation of such conduct on or off the platform.
02Minimum Age & Age Assurance
Eleva is not a service for children. The minimum age to hold an Eleva account is 16 years. Accounts belonging to users below that age are removed when identified.
- Every user must provide a date of birth at sign-up, and accounts that do not meet the minimum age are refused;
- Any user whose token balance reaches the payout threshold must complete identity verification through our verification partner (see the KYC Notice), which independently checks the age recorded on a government-issued identity document;
- Where we receive a credible report or other indication that an account holder is under 16, the account is suspended pending review and terminated if the indication is confirmed;
- Attempting to circumvent the age requirement - including by falsifying a date of birth or an identity document - is a breach of our Terms of Service.
03Prohibited Conduct
The following are prohibited on Eleva and are enforced against without warning:
- Uploading, posting, streaming, storing, linking to, requesting, or trading CSAM in any format;
- Sexualising a minor in any content, caption, comment, hashtag, username, biography, or message - including "beauty" or "rating" content that focuses on a minor's body;
- Grooming: building a relationship with a minor for sexual purposes, including sexualised conversation, requests for sexual imagery, or attempts to move a minor to another platform for such purposes;
- Sextortion: threatening to publish intimate imagery of a minor to obtain money, further imagery, or any other benefit;
- Trafficking or solicitation: advertising, offering, or seeking a minor for sexual purposes or commercial sexual exploitation;
- Sharing or soliciting self-generated intimate imagery of a minor, including imagery a minor produces of themselves;
- Producing or sharing AI-generated, edited, or deepfake sexual imagery depicting a minor;
- Using Eleva to advertise, direct users to, or otherwise facilitate access to CSAE material hosted elsewhere;
- Providing minors with access to age-restricted content, or attempting to arrange offline contact with a minor for sexual purposes.
04How Reports Reach Us
Every post, comment, profile, and message on Eleva carries an in-app reporting function, and CSAE reports are routed to the front of our moderation queue.
In the app. Tap "⋯" → "Report" on any video, comment, profile, or message, choose the reason that fits, and add detail. Reports can be submitted by any user, whether or not they are signed in as the affected party.
By email. CSAE and CSAM reports may be sent directly to csam@elevaplatform.org, which is monitored and processed as an immediate priority. General safety concerns: safety@elevaplatform.org.
Directly to an authority. Reports may also be made to the NCMEC CyberTipline, the Internet Watch Foundation, or your national law enforcement agency. If a child is in immediate danger, contact your local emergency number first.
05How We Respond
Moderation on Eleva is human-led. Content reported as CSAE is prioritised over all other queues and reviewed by Eleva's Trust & Safety team.
- Content under CSAE review is withheld from public view while the decision is made;
- Confirmed CSAE material is removed immediately and preserved, together with the associated account data, for the period required by applicable law so that it is available to law enforcement;
- The account holder is permanently terminated, and known associated accounts are blocked from re-registration;
- Any token balance held by a terminated account is frozen and withheld from payout;
- There is no reinstatement following a confirmed CSAE termination. Our ordinary appeals process does not apply to this category.
Where a report concerns a user who may themselves be a child at risk, we act on the safety of that child first - removing the content, restricting the reported account, and referring the matter to the appropriate authority - regardless of who submitted the report.
06Reporting to Authorities
Eleva reports confirmed and suspected CSAM to the appropriate authorities and hotlines, and cooperates fully with law enforcement:
- The National Center for Missing & Exploited Children (NCMEC), via the CyberTipline;
- The Internet Watch Foundation (IWF) in the United Kingdom;
- National law enforcement in the jurisdiction of the account holder or the affected child, as applicable.
We respond to valid legal process from law enforcement and preserve account records, content, and metadata on request in accordance with applicable law. We do not notify an account holder of a preservation or disclosure request where notification is prohibited or where it would risk harm to a child or prejudice an investigation.
07Legal Framework
These Standards are maintained in compliance with, among others:
- The UK Online Safety Act 2023 and the Protection of Children Act 1978;
- The EU Digital Services Act (Regulation 2022/2065) and Directive 2011/93/EU on combating the sexual abuse of children;
- 18 U.S.C. § 2258A (reporting requirements for US-nexus providers) and the PROTECT Act;
- The child protection laws of any other jurisdiction in which our users are located;
- Google Play's Child Safety Standards policy and Apple's App Store Review Guidelines.
Where these Standards and applicable local law differ, we apply whichever is stricter.
08Child Safety Point of Contact
Eleva maintains a designated point of contact for child safety matters, including enquiries from app stores, regulators, hotlines, and law enforcement:
- Child safety / CSAE contact: csam@elevaplatform.org
- Trust & Safety: safety@elevaplatform.org
- Legal & law enforcement requests: legal@elevaplatform.org
- Postal: Eleva Platform Ltd, 4A Central Square, Liverpool, L31 0AQ, United Kingdom (Company No. 17158073)
09Review of These Standards
These Standards are reviewed at least annually, and after any material change to our product, our moderation practice, or the law. The version and date of the current Standards are shown in the header of this page and in the footer below.
Related policies: Community Guidelines · Terms of Service · Privacy Policy · KYC Notice