KYC Disclosure Notice – Eleva Platform

You are about to begin identity verification. Please read this notice carefully before proceeding. Verification is required to continue using token-dependent features on Eleva.

01Why Identity Verification Is Required

Your Eleva account has reached or is approaching the 3-Token threshold. Under Eleva's Terms of Service, all users whose token balance reaches 3 or more Eleva Tokens are required to complete identity verification (KYC - "Know Your Customer") before the balance can be held or used.

This requirement exists to:

Comply with applicable anti-money laundering (AML) and financial crime prevention obligations;
Protect the Eleva platform and its users from fraud;
Verify that users meet the minimum age requirement of 16 years;
Maintain the integrity of the Eleva token economy and referral system.

02Cost of Verification

KYC verification costs

1.5 Tokens

deducted from your Available Balance when your verification completes

The verification fee is deducted from your Eleva Token balance when your verification completes - that is, when it is approved, declined, or routed to manual review. The fee covers the processing of your documents and biometric check by our identity verification partner, Didit.

Important:

The deduction occurs when your verification completes - whether the outcome is approved, declined, or routed to manual review;
Abandoned or expired verification attempts are never charged;
Starting verification requires an Available Balance of at least 3 tokens;
If your verification is declined, re-verification is free of charge;
Successfully approved verification will not be charged again;
The verification fee is non-refundable once charged.

03What You Will Need

To complete verification, please have ready:

A valid, unexpired government-issued photo identity document:
- Passport
- National Identity Card
- Driving Licence (with photo)
Your device's front-facing camera for a liveness check (a real-time selfie to match against your document);
Adequate lighting and a stable internet connection.

Tip: Ensure your document is undamaged, clearly visible, and all text is legible. Partially obscured, laminated-over, or expired documents will likely fail automated checks.

04How the Process Works

Verification begins. You start verification in the Eleva App (via the Didit SDK) or on the web (via Didit's hosted verification flow). An Available Balance of at least 3 tokens is required to begin. No fee is charged at this stage.

Document scan. You photograph both sides of your identity document using the verification camera. Didit's verification technology reads the document details via OCR.

Liveness check. The front-facing camera guides you through a liveness detection test (brief facial movement). This confirms you are a real person and your face matches the document.

Automated review. Most verifications are approved automatically within seconds to a few minutes.

Manual review (if needed). Complex cases may be reviewed manually by Eleva's verification team within 24–72 hours. You will be notified by email.

Outcome and fee. You will receive an in-app notification of approval or rejection. If rejected, the reason will be stated and you may re-attempt. The one-time verification fee of 1.5 tokens is deducted from your Available Balance when your verification completes - whether it is approved, declined, or routed to review.

Re-attempts (if needed). If your verification is rejected, you may re-attempt after reviewing the failure reason. Re-verification after a rejection is free of charge - no further fee is deducted.

05Data Processing - What Happens to Your Data

Your identity documents and biometric data are processed by our independent identity verification partner:

Didit
Verification is delivered via the Didit SDK in the Eleva mobile apps and via Didit's hosted verification flow on the web
Website: didit.me

The following data is processed by Didit:

Your identity document (images of front and back);
Extracted data (name, date of birth, document number, expiry date);
Biometric facial data from the liveness check;
Verification outcome and decision.

Eleva Platform Ltd does not receive or store your identity documents or biometric data. Didit retains verification records for the period required by applicable law, and processes your data in accordance with its own privacy policy (available at didit.me) and a data processing agreement with Eleva.

Eleva receives and stores only: your verification status (approved/rejected/pending) and limited decision metadata, such as your verified name and document country - never your raw identity documents, selfies, or biometric images. This is stored in your Eleva account profile and retained as required by anti-money laundering regulations.

Data transfers between Eleva and Didit are governed by a Data Processing Agreement, which incorporates EU Standard Contractual Clauses for international transfers where applicable.

06What Happens If You Do Not Verify

If you choose not to complete identity verification:

Your token balance will be capped at 2 tokens;
Token-dependent features (access above the 2-token threshold, certain premium features) will be unavailable;
Referral earnings that would push your balance above 2 tokens will be held pending verification;
Your account will otherwise remain active and you can continue using Eleva's free features.

07Your Rights

Under GDPR and applicable data protection law, you have the right to:

Access the personal data held about you by contacting privacy@elevaplatform.org;
Request deletion of your account and associated data (subject to legal retention obligations);
Lodge a complaint with the UK ICO (ico.org.uk) or your local EU supervisory authority.

For questions about KYC data, contact us at: privacy@elevaplatform.org

For full details of how Eleva processes your personal data (excluding KYC data processed by Didit), see our Privacy Policy at elevaplatform.org/privacy-policy.