Eleva Platform Ltd

Monetisation &
Creator Earnings Policy

Effective Date: 1 May 2025  ·  Last Updated: 14 August 2026  ·  Version 1.1
This Policy forms part of the Eleva Terms of Service. By using any monetisation feature on Eleva - including earning tokens, sending or receiving gifts, participating in ad revenue share, or withdrawing funds - you agree to this Policy in full. Capitalised terms have the meanings given in the Terms of Service unless defined here.

01Overview & Scope

Eleva operates a platform economy that allows users to earn Eleva Tokens through content creation, content consumption (scroll/view), gifting activity, and ad revenue participation. Tokens may be used within the platform or, subject to the conditions in this Policy, converted to real currency and withdrawn to an external payment account.

This Policy covers all monetisation mechanisms available on Eleva:

This Policy applies to all Eleva users globally, with additional obligations for UK users under the UK Model Reporting Rules for Digital Platforms (MRDP) and HMRC reporting requirements.

02Eleva Tokens - Nature & Purchase

Eleva Tokens are not currency, cryptocurrency, securities, or financial instruments. They are platform credits that represent a right to use specific features within the Eleva App, subject to the conditions of this Policy and the Terms of Service.

Purchasing Tokens

Tokens may be purchased as in-app purchases through the Apple App Store or Google Play, from the wallet section of the Eleva App. The price of tokens is displayed in your local currency before purchase. All prices include applicable taxes where required by law. Token purchases are processed by Apple or Google under the terms of the relevant store; Eleva does not receive or store your payment card details. The Eleva website does not process payments and does not offer token top-up.

Token Value & Exchange Rate

The exchange rate between Eleva Tokens and real currency (for both purchase and withdrawal) is set by Eleva Platform Ltd and displayed in the App at the time of any transaction. Eleva reserves the right to adjust token pricing with 30 days' prior notice via in-app notification.

Tokens purchased at one rate may be withdrawn at a different rate if the rate changes between purchase and withdrawal. Eleva does not guarantee any particular exchange rate or token value over time.

Token Expiry

Tokens in your Available Wallet do not expire while your account is active. Tokens in Pending status are subject to the validation process described in Section 7. Upon account termination or closure, token balance treatment follows the Terms of Service Section 11 (Forfeiture - Differentiated Treatment). Purchased tokens are not automatically forfeited for non-fraud terminations. Consumer statutory rights under applicable law are preserved in all cases.

03How You Earn Tokens

Eleva distributes a portion of its advertising revenue to users who contribute to the platform's content ecosystem. There are three earning mechanisms:

3.1 Scroll & View Earnings (Consumers)

Users who scroll the feed and watch content - including advertisements - receive a small allocation of tokens derived from the advertising revenue generated by the ads they view. This is a retention reward for active platform participation. The per-view allocation is very small and varies dynamically based on:

Eleva makes no representation as to a minimum amount earnable per view. Scroll earnings are credited in Pending status and subject to validation before becoming available.

3.2 Post & Creation Earnings (Creators)

Users who create and publish content to the Eleva feed receive a share of advertising revenue generated by ads served within or adjacent to their content. Creator earnings are based on:

Views that Eleva determines to be artificially produced, self-generated, or obtained in violation of these Terms are excluded from earning calculations.

3.3 Ambassador Referral Earnings

A 5% commission on the gifts received by users you directly referred, as governed by the Ambassador Programme Terms.

04Gifts (80/20 Split)

Users may send virtual gifts to content creators directly from the feed using their Eleva Token balance. Gifts are a voluntary expression of appreciation and do not constitute payment for services or a contractual obligation of any kind.

80% Creator receives
Credited to the recipient's Pending balance after deduction of the platform fee.
20% Platform fee
Retained by Eleva Platform Ltd to cover platform operation, processing costs, and content infrastructure.
0% Refundable
Gift transactions are final. Tokens spent on gifts are non-refundable once sent.
Gifts are purchased with Eleva Tokens only. Real money cannot be sent directly as gifts. To gift, a user must first purchase tokens via in-app purchase through the Apple App Store or Google Play (or earn them), then use those tokens to send a gift. The 20% platform fee is deducted automatically at the time of gifting.

Feed Gift Conditions

05Live Gifts (Not Currently Available)

Live broadcasting - and with it Live gifting - is not currently offered on Eleva. This section is reserved: if Eleva launches Live features, the applicable revenue split and conditions will be published here (and announced under Section 13, Modifications) before Live gifting becomes available.

Summary of platform fees: Gifts - Eleva retains 20%, the creator receives 80% (a 5% referral commission may be paid out of the creator's share where the creator was referred). These fees are final and non-negotiable. They are clearly displayed in the App before any gift is sent.

06Ad Revenue Share

Eleva distributes a portion of net advertising revenue (revenue from AdMob and any future advertising partners, after platform operating costs) to the Eleva community as follows:

Distribution Model

What "Net Advertising Revenue" Means

Net advertising revenue is gross revenue from ads served on Eleva, minus: platform infrastructure costs, payment processing fees, content moderation costs, and other operational costs as reasonably determined by Eleva. Eleva does not guarantee any minimum level of net advertising revenue or any minimum payout to any user.

Authenticity Requirements

Ad revenue share is calculated only on authentic, human-generated engagement. Views determined to be:

are excluded from all revenue share calculations and may trigger a monetisation review or block (see Section 11).

07Pending Balance → Available Wallet Flow

All tokens earned through scroll rewards, post earnings, received gifts, and referral commissions are initially credited to your Pending Balance. They are not immediately available for use or withdrawal.

Earnings credited to Pending. Tokens from scroll, posts, gifts, and referrals enter your Pending Balance automatically as they are accrued.

Validation period. Eleva's systems review Pending earnings for authenticity, fraud signals, and policy compliance. This process typically takes 7–14 days from the date of earning but may take longer in complex cases.

Release to Available Wallet. Upon successful validation, tokens are moved from Pending to your Available Wallet. You will be notified in-app when earnings are released.

Available for use or withdrawal. Tokens in your Available Wallet may be spent in-app (gifts, KYC, features) or withdrawn to real currency subject to Section 8 conditions.

Pending earnings are not guaranteed. Earnings that fail validation - due to suspected fraud, artificial engagement, policy violation, or technical error - will not be released to your Available Wallet. Eleva will notify you if earnings are withheld and the reason where possible.
Account deletion while earnings are pending: If you delete your account while earnings are in Pending status, those earnings are forfeited as validation cannot be completed for closed accounts.

What Can Delay or Block Release

08Cash Withdrawal (Payout to Real Currency)

8.1 Eligibility Conditions

To withdraw Available Wallet tokens as real currency, you must meet all of the following conditions simultaneously:

8.2 Withdrawal Process

Navigate to Wallet → Withdraw in the Eleva App.

Enter the amount of tokens to withdraw (minimum 100). The equivalent cash amount in your local currency is displayed at the current exchange rate.

Provide your payout details (for an account held in your own name) if you have not already done so.

Confirm the withdrawal. Tokens are immediately deducted from your Available Wallet and your request enters Pending status.

Eleva's finance team reviews your request. Approved requests are marked Approved and then paid manually, after which they are marked Paid. If a request is rejected, the withdrawn tokens are returned to your Available Wallet. Processing times vary with the manual review process and are not guaranteed.

8.3 Withdrawal Fees

Eleva does not charge a withdrawal fee. However, your bank or payment provider may charge receiving fees. These third-party fees are your responsibility and are not deducted from your token balance by Eleva.

8.4 Withdrawal Limits

Eleva may set maximum withdrawal amounts per transaction or per time period. These limits will be displayed in the App where applicable. Limits may be adjusted based on your verification level, account history, and applicable regulations.

8.5 No Automatic Transfers

Withdrawals are made only at your request. Eleva does not automatically transfer Available Wallet balances. Your balance remains in your account until you submit a withdrawal request or spend the tokens in-app.

09Payout Processing & Review

Cash withdrawals are processed as payout requests reviewed and paid manually by the Eleva Platform Ltd finance team. Eleva does not currently use an automated third-party payout processor.

Each withdrawal request passes through the following statuses:

Identity verification (KYC) required for withdrawal is conducted by Didit (didit.me), our independent identity verification partner. See the KYC Disclosure Notice for full details.

Payouts are made manually. Every withdrawal request is individually reviewed by Eleva's finance team before payment. Eleva may integrate a third-party payment processor in the future; any material change to how payouts are processed will be notified in accordance with Section 13.

Your Payout Information

When submitting a withdrawal request, you must provide accurate payout details for an account held in your own name.

You authorise Eleva to:

When Payment May Be Refused or Delayed

Your withdrawal may be delayed, suspended, or rejected if:

If your request is rejected, the withdrawn tokens are returned to your Available Wallet. Eleva is not liable for delays or failures caused by your bank or payment provider once a payout has been correctly made to the payout details you provided.

10Tax Obligations

You are solely responsible for all tax obligations arising from your earnings on Eleva. Eleva does not provide tax advice. The following is for informational purposes only.

United Kingdom - HMRC & UK MRDP

Eleva Platform Ltd is obligated to comply with the Platform Operators (Due Diligence and Reporting Requirements) Regulations 2023 (UK MRDP), effective from 1 January 2024. This means:

If your total income from all sources (including Eleva earnings) exceeds £1,000 in a tax year, you are required to register with HMRC for Self Assessment and declare that income. HMRC considers Eleva earnings as self-employment income. This is general information only. Tax obligations depend on your individual circumstances. You should consult HMRC guidance at gov.uk/hmrc or a qualified tax adviser to determine your specific filing requirements.

Where Eleva is required by law to withhold tax from your earnings and remit it to HMRC, it will do so and pay you the net amount. A record of any withholding will be available in your account.

European Union

EU users may be subject to equivalent digital platform reporting requirements under DAC7 (EU Directive 2021/514). Eleva will comply with applicable EU reporting obligations. You are responsible for declaring Eleva earnings to your national tax authority.

United States & Canada

US users are responsible for reporting their Eleva earnings to the IRS and any applicable state tax authority. Eleva provides transaction records of your earnings in your account history and complies with applicable tax-reporting obligations in the jurisdictions where it operates. Canadian users are subject to PIPEDA and applicable CRA reporting. You are responsible for all applicable tax filings in your jurisdiction.

VAT / Self-Billing

Where you are a taxable person for VAT purposes and VAT applies to your Eleva earnings, Eleva may issue a self-billing VAT invoice on your behalf at the time of payment, as permitted by applicable VAT law. By accepting this Policy, you agree to participate in Eleva's self-billing arrangement where applicable, and you undertake not to issue your own VAT invoice for the same supply.

Tax Indemnity

You agree to indemnify Eleva Platform Ltd against any claim, penalty, or demand from any tax authority arising from your failure to declare or pay taxes on Eleva earnings.

11Anti-Fraud & Monetisation Blocks

Eleva actively monitors all monetisation activity for fraud, artificial inflation, and abuse. The following actions will result in a monetisation block - suspension of earning, gifting, and/or withdrawal capabilities:

BehaviourAction
Suspected bot-generated views or scroll activityPending earnings withheld; monetisation suspended pending investigation
Self-gifting via secondary accountsGift earnings reversed; account investigated for ban
Artificial inflation of content engagementCreator earnings withheld; account suspended
Fraudulent KYC submissionPermanent account ban; law enforcement referral
Coordinated manipulation of referral earningsAll referral earnings forfeited; permanent ban
Money laundering suspicionAccount frozen; SAR filed with NCA (UK)
Multiple withdrawals designed to evade reporting thresholdsAccount frozen; regulatory referral
General Terms or Community Guidelines violationMonetisation suspended pending account review outcome

Eleva's Rights

Eleva Platform Ltd reserves the right, acting reasonably and in good faith, to:

Appeals

If your monetisation is blocked and you believe this is an error, contact earnings@elevaplatform.org within 14 days. We will respond within 10 working days. Eleva's decision on fraud matters is final where supported by system evidence.

12No Guarantees

Eleva makes no representation, warranty, or guarantee regarding:

Any earnings received do not reflect or guarantee entitlement to future earnings. Past earnings are not indicative of future performance.

Eleva is a social platform, not a financial product. Tokens are platform credits. Participating in Eleva's monetisation features is not an investment. You should not rely on Eleva earnings as a primary source of income without understanding the variable and non-guaranteed nature of platform earnings.

13Modifications to This Policy

Eleva Platform Ltd may update this Policy at any time. For material changes (including changes to revenue splits, payout thresholds, or earning mechanisms), we will provide at least 30 days' notice via in-app notification before changes take effect.

Your continued use of monetisation features after the effective date constitutes acceptance of the updated Policy.

14Governing Law & Contact

This Policy is governed by the laws of England and Wales and forms part of the Eleva Terms of Service. Nothing in this Policy overrides your statutory rights as a consumer under applicable law.

Monetisation & Earnings Contacts

Earnings queries & appeals: earnings@elevaplatform.org

Withdrawal issues: payments@elevaplatform.org

Tax & HMRC reporting queries: tax@elevaplatform.org

General support: support@elevaplatform.org

Eleva Platform Ltd · 4A Central Square, Liverpool, L31 0AQ, UK · Company No. 17158073