Delete Your Account – Eleva Platform

You have the right to delete your Eleva account and your associated personal data at any time. This page explains exactly how to do it, what gets deleted, and what is retained for legal reasons.

This action is permanent. Account deletion cannot be undone. Once confirmed, your account, profile, content, and personal data will be permanently removed subject to the legal retention requirements described below.

Method 1 — Delete In-App (Instant)

📱From within the Eleva App

Open the Eleva App and sign in;
Tap your Profile icon (bottom right);
Tap the Settings icon (top right);
Scroll to Account → tap "Delete Account";
Enter your password to confirm your identity;
Tap "Confirm Delete".

Your account will be scheduled for deletion immediately. Public content will be removed within 24 hours. Complete data deletion will be completed within 90 days in accordance with our Privacy Policy.

Method 2 — Request by Email

✉Submit a deletion request by email

If you are unable to access the App, or if you wish to submit a formal data deletion request, email us at:

📧 Request Deletion by Email

In your email, please include:

Your Eleva username;
The email address registered to your account;
A brief statement that you wish to delete your account and data.

We may verify your identity before processing the request. We will acknowledge your request within 5 working days and complete deletion within 30 days.

What Gets Deleted

Data Category	Action	Timeline
Profile (name, username, bio, photo)	Permanently deleted	Within 24 hours
Your videos and posted content	Removed from public view and deleted	Within 24–48 hours
Comments, likes, follows	Permanently deleted	Within 48 hours
Messages and communications	Permanently deleted	Within 30 days
Token balance and purchase history	Balance forfeited; records retained for tax/legal purposes	Balance deleted; records kept 7 years
Account credentials and device data	Permanently deleted	Within 90 days

What We Are Required to Keep

Legal retention obligations: Some data must be retained even after account deletion to comply with UK and EU law:

Transaction records — kept for 7 years (UK tax law, HMRC requirements);
KYC/identity verification records — kept for 5 years after last transaction (Anti-Money Laundering Regulations);
Regulatory correspondence and legal holds — kept for duration required by applicable authority;
Aggregated, anonymised analytics — retained indefinitely (contains no personal data).

Retained data is stored securely and is not used for any marketing or commercial purpose.

Your Rights

In addition to account deletion, under GDPR and applicable law you may also request:

A copy of all personal data we hold about you (Right of Access);
Correction of inaccurate data (Right to Rectification);
Restriction of processing while a dispute is resolved (Right to Restrict);
A portable copy of your data in machine-readable format (Right to Portability).

To exercise these rights, email privacy@elevaplatform.org.

If you are in the UK, you may also complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Questions?

Eleva Platform Ltd · 4A Central Square, Liverpool, L31 0AQ, UK · Company No. 17158073